1. Overview
Welcome to Thread & Ink Co. By placing an order with us, you agree to the following Terms & Conditions. These terms are designed to ensure a smooth process for both you and our team.
2. Custom Orders
All products are custom-made to order based on customer-provided designs or instructions.
- Customers are responsible for ensuring all submitted designs, spelling, and details are correct.
- We are not responsible for errors in artwork provided by the customer.
- By submitting artwork, you confirm you have the right to use it.
3. Design Approval
For custom orders:
- A proof may be provided upon request.
- Once approved, the design cannot be changed.
- Orders move into production quickly to ensure fast turnaround.
4. Pricing
- Base pricing includes one-color front and back printing unless otherwise specified.
- Additional colors, specialty materials, or design work may incur additional charges.
- Prices are subject to change without notice.
5. Production & Turnaround Time
- Standard turnaround time: [Insert your timeframe, e.g., 2–5 business days]
- Turnaround times may vary depending on order size and workload.
- Rush orders may be available for an additional fee.
6. Shipping & Delivery
- We offer nationwide shipping.
- Shipping times vary based on carrier and location.
- Thread & Ink Co. is not responsible for delays caused by shipping carriers.
7. No Minimum Orders
We proudly offer no minimum order quantities, allowing customers to order as few or as many items as needed.
8. Returns & Refunds
Due to the custom nature of our products:
- All sales are final
- No returns or exchanges unless:
- The item is defective
- There was an error on our part
If there is an issue, please contact us within 3 days of delivery.
9. Cancellations
- Orders may be canceled only before production begins
- Once production has started, cancellations are not permitted
10. Intellectual Property
Customers are responsible for ensuring they have the rights to any logos, images, or designs submitted.
Thread & Ink Co. is not liable for copyright or trademark violations.
11. Limitation of Liability
Thread & Ink Co. shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
12. Contact Information
For questions or concerns, contact us:
📞 919-880-7851
📍 Kenly, NC
📩 [orders@thread-ink-co.com]